Thank you for choosing Pestemal.com for your shopping needs. Here are the details of our Shipping Policy:
Domestic and International Shipping Policy
Shipment Processing Time
- We aim to process all in stock orders within 2-3 business days. Please allow additional time in transit for delivery.
- During peak order periods, there might be a slight delay, and we appreciate your understanding.
- If we anticipate a significant delay, we will notify you via email or phone.
- For pre order items please Contact Us directly for production and shipping lead times.
Shipping Rates & Delivery Estimates
- To get accurate information about shipping charges, please don't hesitate to Contact Us directly.
- Sometimes, delivery delays can occur. If you face any issues, feel free to reach out to us.
Shipment to P.O. Boxes or APO/FPO Addresses
- Pestemal.com ships to a variety of addresses that you provide. Please make sure to provide your complete address, including company name, your name and surname, contact number, zip code or postal code, country, and city name.
Shipment Confirmation & Order Tracking
- We will send you a Shipment Confirmation email as soon as your order is on its way. This email will include your tracking number(s), which should become active within 24 hours.
Customs, Duties, and Taxes
- Please note that Pestemal.com is not responsible for any customs duties or taxes that may be applied to your order during shipping. These charges are the customer's responsibility (including tariffs, taxes, etc.).
- If you receive your order in a damaged condition, our dedicated team is here to assist. Please contact the shipment carrier to file a claim and get in touch with us.
- Remember to keep all packaging materials and damaged items handy when filing a claim.
- During the delivery of the box; before signing the delivery form, please make sure to check if any damage is detected on the box or the number of boxes do not match with the original shipped box number. Please do not accept to pick up the box and do not sign the delivery form. Kindly have the courier make a written report of the damage or deficiency and kindly notify us in 48hours. Failure to follow the mentioned process may lead the insurance brokers to refuse the claim for reimbursement of missing items or empty boxes.
- You can find comprehensive information about returning your order in our Return Policy, including various options and procedures.