How long will it take to get my order?
It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated....
Once we ship your order, it'll get there in about this long:
ALL ORDERS are ARE FREE SHIPPING !
United States : We use Fedex Express and UPS, your package should arrive in 2-3 business days once shipped. Yaaay!
Australia : We use Fedex Express to Australia, your order should arrive in 3-4 business days once we ship. Super fast 1!
Europe:We use UPS for the shipments to Europe. Orders usually arrive in 1-2 business days in Europe.
Rest of the World:
Express : It s not free and Costs a bit more, but hey – it's UPS and fully trackable. Your stuff will arrive in about 2-5 working days once shipped.But please contact us if you d like to upgrade the shipment.
Duties/Customs fees: Some countries may charge import duties or other random fees. UPS may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees.
Will my order be tracked?
Yes ! yes!
If your order is shipped via Express Service, yes you will be given a tracking number !
How can I pay?
This website accepts Visa, Mastercard, Paypal
Is it safe?
Absolutely - nothing to be worried about! We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain 'secret squirrel'. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
How do I make an order?
Just go to www.pestemal.com and click on a product you like and add to cart. Then just follow the easy checkout process and soon you’ll own some www.pestemal.com
How do I make changes to my order?
Ok so here’s the deal, you have two hours from when you purchased to quickly email info(at)pestemal.com with your order number and the changes you need to make. Unfortunately we can’t add products to your order, but we can change address, shipping or sizes during the 2 hours.
How do I cancel an order?
It’s the same deal as changing an order, you have two hours from when you made your order to email us at info(at)pestemal.com to let us know you have to cancel. Why only two hours? Because after that your order slip is printed down in packing and sometimes those guys are lightning fast!
How do I return an order?
Just contast us and we will do the rest for ya !
Where is my order?
If you haven’t received a shipping confirmation email from us yet then just drop an email to info(at)pestemal.com and we’ll investigate.
I received a faulty item, what do I do?
It doesn’t happen often we promise! Ok so the best thing to do is email us on info(at)pestemal.com with pictures of the faults. If we determine the garment is faulty, we will cover postage for you.
It says ‘Sold out – no longer available’ will you restock?
No, sorry :( Sometimes we like to make products limited so that the people that do get them get to feel really special. But if a product says “Out of Stock – Sewing more” then you can totally sign up for a restock notification and we’ll let you know when they’re back.
Where are your products made?
We manufacture in Denizli / TURKEY ,
Where are your fabrics from?
All from Turkey, made of 100% Turkish Grown Cotton